Step 4. Get Online and Social

Destination NSW has an extensive range of business development resources available to assist tourism operators and related businesses in the tourism and events industry. The resources cover areas such as:

• Product development,
• Research and market knowledge,
• Business tools,
• Marketing and more.

To view the business development resources click here.

 

NSW First Programs

Destination NSW delivers the NSW First program to assist tourism businesses around the State to develop, promote and sell their tourism products.

It includes face to face workshops and online webcasts that offer ‘how-to’ insights on a range of topics for the tourism industry, with events to be added to the calendar throughout the year.

To explore the NSW First resources click here.

 

The Welcome Experience: A Free Concierge Service for new Essential Workers

The Welcome Experience program is a free* concierge-style service supporting essential workers and their families who are either considering moving or have made the move to settle in Albury, Federation, or Greater Hume Local Government Areas (LGA).

The service connects essential workers and their families with local people and resources to help with life stuff. Everything from the practicalities of finding housing, choosing childcare, exploring job opportunities for partners, or even introducing you to your neighbours.

Who is eligible for The Welcome Experience?

Essential workers who have secured jobs in government or non-government sectors within Albury, Federation, or Greater Hume LGA’s are now eligible for support through The Welcome Experience.

This includes the following sectors:

• Aged Care
• Education
• Early Childhood
• Disability Support
• Child Protection and Out-of-home care
• Corrections and Justice
• Emergency services.

The service is available to all employees of the following NSW Government agencies: NSW Police, NSW Fire & Rescue, NSW Ambulance, NSW Health, Department of Communities & Justice.

* This service is funded by The Department of Primary Industries and Regional Development.

What are the next steps?

For interested team leaders and/or new employees, you can either register interest directly via the registration portal, or to obtain more information about The Welcome Experience, please contact Karin or email. 

 

Quick Tips Guides for Tourism Recovery and Resilience

The Quick Tips: Tourism Resilience guides were produced by Destination NSW, in collaboration with Resilience NSW and the NSW Rural Fire Service, as part of the NSW First Program.

The NSW First Quick Tips Guides were created to help tourism businesses and provide ideas about staying connected with travellers, media and distribution partners, and opportunities to develop new areas of business. Explore these Quick Tips guides here. 

The three new Quick Tips guides provide practical tips and advice to help protect your tourism business from the impacts of bushfires and other natural disasters such as:

• Prepare contingency options for your visitor experiences to quickly pivot your operations. 
• Ensure your messaging on social media is in line with the traveller advice.
• Online booking software can help you to easily access and make changes to bookings.

 

Useful Websites for Resources, Strategies, Research, Training and Development

• Murray Regional Tourism Corporate
• Destination Riverina Murray
• Tourism Research Australia is Australia's leading provider of quality tourism intelligence across both international and domestic markets.
• Tourism Australia

 

Social Media - How to

Check out how to develop positive social media stories here;

• Destination NSW Social Media Guidelines

• Social Media Assistance:

• Facebook Assistance
• Instagram Assistance
• Twitter Assistance

 

Tourism Australia Resources

• Information on when a Welcome to Country vs an Acknowledgment of Country is required.(PDF, 4MB)
• Reference guide for staff to enhance Indigenous culture competency.(PDF, 2MB)

 

Hume Bank and WAW Credit Union Scam Awareness Webinars 

Late 2021 Hume Bank and WAW Credit Union held Scam Awareness Webinars. Please find below links to the webinars. Feedback from participants at the time was very encouraging and we have also since received numerous requests of the recordings which have now also been posted to Hume Banks Facebook, Instagram and LinkedIn accounts. Greater Hume encourages everyone to view these webinars.

Scam Awareness Webinar for Individuals
 
Scam Awareness Webinar for Business owners

 

New Tools to Better Serve Visitors with Access Needs

The Asia Pacific Economic Cooperation (APEC) has developed new tools for visitor economy operators in the Asia-Pacific region to better serve travellers with access needs, including those living with disability. Around 16.7 per cent of the region’s population live with a disability and the resources are aimed at giving them greater choice and control over their travel decisions. 

To read their Best Practice Guidelines for Tourism Access and Inclusion click here(PDF, 4MB).

For some further practical online resources around accessibility and inclusiveness click here.